1. Order Confirmation.
Once an order is confirmed, it cannot be canceled, refunded or returned under normal circumstances.

2. Contact Us
Office hours are Monday to Friday: 10:00am to 6:00pm.
Customer Service Hotline: +852 9861 9643 (Mobile/Whatsapp)
Email: acbcreativebag@gmail.com

3. Payment Methods
Currently, only the following payment methods are accepted for online purchase:
Bank Transfer or FPS Payment, after remittance, please send the payment receipt by WhatsApp to 9861 9643 customer service for verification, and order will be arranged for shipment within 1-2 days after receiving the payment.

4. Delivery Method
- Local courier (Hong Kong and Macau only)
*** Free shipping for purchases over $500, $30 shipping fee for purchases under $500 (Hong Kong region) ***
*** Free shipping for purchases over $1, 200, $65 shipping fee for purchases under $1,200 (Macau) ***